Brandz on Demand faqs
Frequently Asked Questions
Are your products 100% authentic?
Yes. Every product sold by Brandz on Demand is 100% authentic and sourced from trusted international suppliers and authorized distributors. We never sell replicas, fake, or counterfeit products.
Where do your products come from?
Our products are imported from trusted international sources including the USA, UK, Europe, UAE, and other reputable markets, depending on the brand and availability.
Do you sell original skincare and makeup brands?
Yes. We stock genuine products from leading international skincare, makeup, haircare, fragrance, and beauty brands so you can shop with confidence.
How long does delivery take?
Most orders are delivered within 5–7 working days across Pakistan. Delivery times may vary depending on your location and product availability.
Do you offer Cash on Delivery (COD)?
Yes we do offer Cash on Delivery option via Post Ex.
Mention your shipping charges and any free shipping threshold.
Shipping charges - Rs 350
COD/Bank Transfer available, delivery in 5-7 days
We provide FREE SHIPPING above Rs 15,000 order.
Can I return or exchange a product?
Returns or exchanges are accepted only if you receive a damaged, defective, or incorrect product. Due to hygiene reasons, opened or used beauty products cannot be returned.
How do I know which shade is right for me?
Each product page includes shade descriptions and images. You are requested to have look at the images (specifically the ones with shade swatches) to see which color would suit you.)
Are your products safe to use?
Yes. We only sell authentic products manufactured by established brands. Always perform a patch test before using any new skincare or cosmetic product, especially if you have sensitive skin.
How can I check my order status?
Once your order has been dispatched, you'll receive tracking details via WhatsApp or email so you can monitor your shipment.
What payment methods do you accept?
We accept advance bank transfers as well as COD.
Can I cancel my order?
rders may be cancelled before they are dispatched. Once shipped, cancellations are generally not possible.
Do you restock sold-out products?
Yes. Popular products are restocked regularly whenever they become available from our suppliers.
Are your products suitable for sensitive skin?
Many of our skincare products are formulated for sensitive skin. However, every skin type is unique, so we recommend checking the ingredients list and performing a patch test before use.
How do I contact Brandz on Demand?
You can reach our customer support through:
- WhatsApp (Click the Whatsapp Icon in bottom right corner of website)
- Email (orders@brandzondemand.com)
Our team is happy to assist with product recommendations, order inquiries, and after-sales support.
