Refund policy

No Return/Exchange Policy

At Brandz on Demand, we take pride in offering brand new and unused products to our valued customers. In order to maintain the highest level of quality assurance, we have implemented a No Return/Exchange Policy, as follows:

We assure you that all our products are meticulously inspected and carefully packaged to ensure they are in perfect condition before they are shipped to you. As a result, we do not accept returns or exchanges for any reason.

We understand that choosing the right product is important, so we encourage you to review product descriptions, specifications, and any available sizing information thoroughly before making your purchase. Our team is always available to answer any questions you may have, ensuring that you make an informed decision.

Only exception is made if the product is damaged/defective or any authenticity issue (pls refer to exception tab)

By adhering to this policy, we are able to maintain the integrity and brand-new condition of our products, ultimately providing you with the best possible experience.

If you have any concerns or questions regarding our No Return/Exchange Policy, please do not hesitate to contact our friendly customer support team. We are here to assist you and make your shopping experience as smooth as possible.

we have established the following No Return/Exchange

Policy:

Product Eligibility:
All products are carefully inspected and undergo thorough quality checks before being shipped to you.
We do not accept returns or exchanges on the following items:
Customized or personalized products.(clothing , makeup , shoes , Accessories)
Items that are intimate in nature, including undergarments or swimwear.
Products that are marked as "Final Sale" or "Non-Returnable/Non-Exchangeable."

Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our customer support team right after receiving the product. We will gladly assist you in resolving the issue by offering a return or store credit, depending on the circumstances.


Return Process:
As per our No Return/Exchange Policy, we are unable to accept returns or exchanges for eligible items.
We encourage you to review product descriptions, specifications, and sizing charts carefully before making a purchase to ensure the right fit and product selection.

Exceptions:
In certain cases, we may consider making an exception to our policy for reasons such as shipping errors or mistakes on our part. Please contact our customer support team to discuss any concerns or issues you may have.

Refunds:
Refunds will only be issued if we are unable to fulfill your order or if a product is found to be defective or any authenticity issue.
Refunds will be processed once the product is received and carefully reviewed by our team , We will process the return please allow 2-3 business days for the return to reflect in your account
We value your satisfaction and are committed to addressing any concerns you may have. If you have any questions regarding our No Return/Exchange Policy, please contact our customer support team, and we will be happy to assist you.


*Refunds are generated and may reflect on your account